30 Days Money-Back Guarantee
Shop with complete confidence. We stand behind our products with a comprehensive 30-day money-back guarantee. You are eligible for a full refund under any of the following circumstances:
- Change of mind – If you decide the product isn’t right for your needs
- Product defects – If you receive a damaged or malfunctioning item
- Quality concerns – If the product doesn’t meet your expectations
- Shipping errors – If we delivered to an incorrect address
To initiate a return, please contact our customer service team. We aim to process all refund requests promptly and ensure your complete satisfaction with our products and services.
Return & Refund Process
If you would like to initiate a return and receive a refund, please reach out to our customer service team atinfo@sucisuci.com. Kindly include the reason for your return request in your message, and we will respond within 12 hours.
On occasion, we may require proof photos or videos to process your request. We apologize for any inconvenience this may cause and hope that you won’t mind providing them.
Please refrain from returning the parcel to the address listed on the shipping label. We’ll provide you with the appropriate return address once we’ve approved your return request.
We kindly request that you contact our customer service team prior to initiating any returns. This will ensure that we can assist you efficiently and resolve any issues promptly. Your cooperation is greatly appreciated.
Return & Refund Conditions
1) Order Cancellation before shipment
Solution: We will happily process a full refund within 3 business days of receiving your cancellation request. Your satisfaction is important to us, and we appreciate your patience and cooperation in this matter.
2) Order Cancellation after shipment
We are sorry that your cancellation will not be acceptable, because we have already arranged the shipment and the parcel can’t be recalled.
2) Customer don’t want the product anymore
Solution: We will gladly arrange a full refund within 3 business days of receiving the returned parcel. We appreciate your patience and cooperation in this matter.
An extra shipping fee (if any) should be paid by the buyer.
We kindly request that you return the product in its original condition, exactly as it was received. Your cooperation in this matter is greatly appreciated.
3) Received Wrong Item(s)
Solution: We will arrange a full refund within 3 business days or work diligently to expedite a new shipment as soon as possible, whichever solution you prefer.
An extra shipping fee (if any) will be paid by us.
4) Quality Problem(s)
Solution: We will arrange a partial refund or a full refund within 3 business days or work diligently to expedite a new shipment as soon as possible, whichever solution you prefer.
An extra shipping fee (if any) will be paid by us.
5) We send the parcel to a wrong address
Solution: We will arrange a full refund within 3 business days or work diligently to expedite a new shipment as soon as possible, whichever solution you prefer. Your satisfaction is our top priority, and we appreciate your patience and understanding in this matter.
An extra shipping fee (if any) will be paid by us.
6) The parcel has been stolen upon arrival
We are sorry to hear this, and we understand how frustrating this must be for you. Unfortunately, we are unable to arrange a new shipment or provide a refund as this incident falls outside our responsibility. Your kind understanding would be appreciated.
7) The parcel gets lost during the delivery
We apologize for the inconvenience you experienced with your parcel getting lost during delivery. Unfortunately, this incident is beyond our control, but we are happy to offer you a choice between two solutions:
- A full refund for the lost parcel
- Arranging a new shipment of the same items at no additional cost to you.
Please let us know which option you prefer, and we will do our best to assist you further.